Privacy Policy

1. Introduction

Shau Brands ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shaubrands.com and use our services.

By using our website, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Delivery Information: Shipping address, city, county
• Payment Information: M-Pesa phone number (payment processing is handled by Safaricom M-Pesa)
• Communication: Messages, reviews, customer support inquiries
• Reseller Information: Business details if you apply for our reseller program

2.2 Automatically Collected Information

• Usage Data: How you interact with our website, pages visited, time spent
• Device Information: IP address, browser type, operating system
• Cookies: We use cookies to enhance your browsing experience (see Cookie Policy below)

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment and delivery
• Account Management: To create and manage your account
• Customer Service: To respond to inquiries and provide support
• Marketing: To send promotional emails (only if you subscribe to our newsletter)
• Reseller Program: To manage our affiliate/reseller program
• Improvements: To analyze usage and improve our website and services
• Legal Compliance: To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Payment Processors: Safaricom M-Pesa for payment processing
• Delivery Partners: Courier services to fulfill your orders
• Service Providers: Email service providers, hosting providers (with strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Limited access to personal data (staff on need-to-know basis)

Note: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Under Kenyan data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Receive your data in a machine-readable format

To exercise these rights, contact us at: privacy@gmail.com

7. Cookies Policy

We use cookies and similar tracking technologies to:

• Remember your preferences and login status
• Track items in your shopping cart
• Analyze website traffic and usage patterns
• Track referral links for our reseller program

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@gmail.com
• Phone: +254 XXX XXX XXX
• Address: Nairobi, Kenya