Terms & Conditions

1. Acceptance of Terms

By accessing and using Shau Brands ("Website"), you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Website.

2. Use of Website

2.1 Eligibility

You must be at least 18 years old to make purchases on our Website. By using our services, you represent that you meet this requirement.

2.2 Account Registration

• You must provide accurate, current, and complete information
• You are responsible for maintaining the confidentiality of your account password
• You are responsible for all activities under your account
• We reserve the right to terminate accounts that violate these terms

3. Products and Pricing

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.

3.2 Pricing

• All prices are in Kenyan Shillings (KES)
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Delivery fees are calculated based on location

3.3 Availability

Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payment

4.1 Placing Orders

By placing an order, you make an offer to purchase products. We reserve the right to accept or decline any order for any reason.

4.2 Payment Methods

We accept payment via:

• M-Pesa (STK Push and Manual Till/Paybill)
• Other methods as indicated at checkout

4.3 Payment Processing

• Orders are processed after payment is confirmed
• You authorize us to charge the payment method provided
• Payment information is processed securely through third-party processors

5. Delivery

Please refer to our Shipping Policy for detailed information on delivery times, locations, and fees.

• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery
• You must inspect items upon delivery and report damage immediately

6. Returns and Refunds

Please refer to our Return & Refund Policy for detailed information.

7. Reseller/Affiliate Program

7.1 Participation

• Application is subject to approval
• You must comply with all applicable laws and ethical marketing practices
• We reserve the right to terminate participation at any time

7.2 Commissions

• Commission rates are set per product
• Commissions are calculated on the final sale amount (after discounts)
• Commissions are reversed if orders are refunded
• Minimum payout thresholds may apply
• Payment terms and methods will be communicated separately

7.3 Prohibited Activities

Resellers must NOT:

• Use spam or unsolicited marketing
• Make false claims about products
• Use our brand in misleading ways
• Create fake referrals or engage in fraud

8. Intellectual Property

All content on this Website, including text, graphics, logos, images, and software, is owned by or licensed to Shau Brands and is protected by copyright and trademark laws.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks without authorization
• Reverse engineer or modify our software

9. User Content

9.1 Reviews and Feedback

By submitting reviews or feedback, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your content.

9.2 Prohibited Content

You may not post content that is:

• Illegal, harmful, or offensive
• Defamatory or fraudulent
• Violates intellectual property rights
• Contains viruses or malicious code

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of products
• We are not liable for indirect, incidental, or consequential damages
• We do not guarantee uninterrupted or error-free service

11. Disclaimer of Warranties

THE WEBSITE AND PRODUCTS ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

12. Indemnification

You agree to indemnify and hold harmless Shau Brands from any claims, damages, or expenses arising from your use of the Website or violation of these Terms.

13. Termination

We reserve the right to suspend or terminate your access to the Website at any time, with or without notice, for any reason including violation of these Terms.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Kenya. Any disputes shall be resolved through:

• Good faith negotiation
• If unresolved, through arbitration in Nairobi, Kenya
• Or through Kenyan courts with jurisdiction in Nairobi

15. Changes to Terms

We may update these Terms at any time. Continued use of the Website after changes constitutes acceptance of the new Terms.

16. Contact Information

For questions about these Terms:

• Email: legal@gmail.com
• Phone: +254 741 165376
• Address: Nairobi, Kenya